2020 - "Where Do My Property Tax Dollars Go?" - Through a collaborative effort, Property Tax Division (ATC-PT) and the Information Technology Division (ATC-ITD) developed an online tool that allows taxpayers visiting the ATC public websites to view a breakdown of the 1% tax levy, debt service rates, and direct charges of the tax bill based on the property address or parcel number.

2020 - Business-to-Business Enhancement - SAP Center of Excellence (SAP CoE) collaborated with the Purchasing Department to develop a Business-to-Business (B2B) Enhancement, which went live December 18, 2019, for the Supplier Relationship Management (SRM) application of SAP.

2019 - Cashiering System - The Cashiering System streamlined business operations by providing cashiers with digital tools to better serve their customers. Since the system communicates with the Tax Collector’s remittance system and existing legacy Property Tax Collection mainframe database, all three systems inform each other with real-time updates.

2019 - Remittance System - The Tax Collector and Information Technology Divisions tailored innovative technology for a custom fit. Rather than purchasing off-the-shelf software mass-produced for generic use, the Tax Collector customized the technology to support and enhance its existing business processes. This has allowed for real-time access to tax payment information, increased accuracy in bill displays, reduced manual workload in scanning payments, and quicker payment postings.

2019 - Property Tax Refund Enhancement Project - Through the creative use of technology, the PIRFnet Enhancement Project improved the administration of the refund process, provided immediate access to information and data to facilitate performance measurement and increased employee productivity, reduced costs by improving efficiencies, and enhanced customer service levels.