Hounslow Homeless Health Service Guide

A person does not need to be sleeping rough to be considered homeless.

The Housing Act 1996 defines a person as homeless if they either:

• Have no accommodation available to occupy
• Are at risk of violence or domestic abuse
• Have accommodation but it is not reasonable for them to continue to occupy it
• Have accommodation but cannot secure entry to it
• Have no legal right to occupy their accommodation
• Live in a mobile home or houseboat but have no place to put it or live in it

People are considered threatened with homelessness if:

• It is likely that they will become homeless within 56 days
• They have been given a valid section 21 notice in respect of their only accommodation, and the notice expires within 56 days

Everyone living in the UK is entitled to register and consult with a GP.

Per NHS England policy, there is no requirement to provide:

• ID
• Proof of Address
• NHS Number
• Proof of Immigration Status

For adults sleeping rough:

Refer to StreetLink. StreetLink will request the location where the person is rough sleeping, the time they

were/are at that location, plus any additional information that will help the team identify the individual, such as a physical description. Visit the  StreetLink website  for more information.

 For all adults who are homeless or threatened with homelessness:

• The person should contact Hounslow Council at the earliest opportunity:
• Complete the  Myidependence contact form  online
• Alternatively, telephone 020 8583 3942, 9am – 5pm, Mon to Fri
• Out of hours emergency line: 020 8583 2222 (after 7:30pm)

Certain public authorities have a statutory duty to refer (D2R), and (with the individual’s consent) must notify the Local Authority about people who are homeless, or who are at risk of becoming homeless within the next 56 days. While GPs and Primary Care are not subject to this duty, any Primary Care staff member can use the referral process to inform the Local Authority about homeless or at risk people who are not yet in contact with Local Authority services:

• With the individual’s consent, E-mail: Dutytorefer@hounslow.gov.uk, including the individual’s full name and date of birth, most recent address, contact details, and a brief summary of their current situation. Attach any relevant documents.

For young people aged 17 or under who are homeless, threatened with homelessness, or not safe in their home:

Refer to Hounslow Children and Families service:

• Telephone 020 8583 6600
• Alternatively, complete an  Early Help or Safeguarding referral online 

People Sleeping Rough

StreetLink

Connects people sleeping rough with their local street outreach team. StreetLink will request the location where the person is rough sleeping, the time they were/are at that location, plus any additional information that will help the team identify the individual, such as a physical description. Visit the  StreetLink website  for more information.

Crisis

Crisis focus on supporting people who face the most barriers and cannot access support elsewhere. Examples are people unable to use public services because of their immigration status, or people who need extra support accessing services. Contact StreetLink in the first instance. If they cannot assist:

Telephone: 0300 636 1967 or E-Mail: london@crisis.org.uk

Severe Weather Emergency Protocol (SWEP)

While SWEP is active during periods of extreme weather, all people sleeping rough are entitled to emergency accommodation regardless of immigration status, residence or priority needs, and additional capacity emergency beds will be made available. During SWEP, refer people sleeping rough to emergency accommodation through Hounslow Council (020 8583 3942, 9am – 5pm, Mon to Fri; 020 8583 2222 after 7:30pm) or Streetlink (See Details above)

 Services Available by Location 

 Mental Health Support 

 Food, Clothing and Other Essentials 

 Housing and Homelessness 

 Citizens Advice Bureau 

 London GP Practices Providing Specialist Homelessness Support 

 Domestic Abuse 

 Drugs and Alcohol Support 

 Sexual Health Advice 

 Sexual Abuse Support 

 Eye Care Support 

 Dental Services 

 Stop Smoking Support  

The map below allows to you search for different services which are available.

You can also search your location by clicking on the magnifying glass and navigate the map to find the nearest service.

Urgent Mental Health Support Tel: 0800 328 4444 Opening Hours: Every day, 24 hours a day The Mental Health Single Point of Access provides a single point of entry for referrals into secondary mental health services and support in a mental health crisis in the boroughs of Hounslow, Hammersmith and Fulham, and Ealing. At times of mental health crisis, we work closely with our Crisis Assessment and Treatment Teams (CATT) and our partner organisations, to direct people to the most appropriate services to aid their recovery. If you are in a mental health crisis, you can speak to the Mental Health Single Point of Access at any time of the day. You do not need to be referred. Please visit the  Mental Health Services Single Point Access website  for more information.

First Contact Team - Mental Health Support

Tel: 020 8583 3100 or E-Mail:  adultsocialcare@hounslow.gov.uk 

Monday to Friday between 9am to 5pm

If your situation is not urgent, but you have concerns about how low levels of mental health are affecting your daily life, you can talk to the council's First Contact Team.

Self Harm Support

Alumina is a free, online 7-week course for young people aged 11-19 who are struggling with self-harm. Each course has up to 14 young people, all accessing the sessions from their own phones, tablets or laptops across the UK. The courses take place on different evenings of the week and are run by friendly, trained counsellors and volunteer youth workers. No-one will see or hear you during the sessions – you’ll just join in via the chatbox. We want to help you to find your next steps towards recovery, wherever you are on your journey. Visit the  Self Harm website .

Talking Therapy

Tel: 020 8867 7660 E-mail: info@anchorcounselling.org

We offer face to face and telephone counselling (for people registered with a GP in Hounslow) and have locations in Hounslow, Feltham, Chiswick and Brentford.  We can help with a range of issues, including depression, anxiety, relationship problems, family problems, bereavement and loss and sometimes just coping with life generally. To refer for this treatment visit your GP, or self-refer on the Hounslow Talking Therapies self-referral page https://www.anchorcounselling.org/individual-counselling

Mental Health and suicide support for Men

Tel: 0800 585858

Opening Hours: 5pm- midnight every day

Notes/Extra Information: Calm are taking a stand against male suicide.  They do it by provoking conversation, running life-saving services, and bringing people together so they reject living miserably, get help when they need it and don’t die by suicide. www.thecalmzone.net

Self Harm Support

This free app was developed for the Stem4 charity and is aimed at teenagers. It provides tasks that help them to resist or manage the urge to self-harm. https://calmharm.co.uk/

Child emotional support for anyone upto 19 years old

Tel: 0800 1111

Opening Hours: 24 hours a day, every day

Childline is for young people up until the age of 19 and can support them with all their problems. Please visit the  Childline website  for more information.

Mental Health Support for Children and Young People

CAMHS accept referrals of children with severe and/or complex emotional, behavioural and mental health difficulties from GPs and other professionals.  They do not accept referrals from parents/carers. They provide mental health assessment and treatment for children and young people (up to the age of 18) and their families. Visit the  CAMHS website  for more information.

Homelessness advice and support

Tel: 0300 636 1967 E-mail: london@crisis.org.uk

Mental Health and Wellbeing Support

NHS website which has expert advice and practical tips to improve your mental health and wellbeing. Visit the  NHS Every Mind Matters website  for more information.

Gambling suicide bereavement support

Tel: 07774 617771 E-mail: support@gamblingwithlives.org

Gambling with Lives was set up by the families and friends of young men who have taken their own lives as a direct result of gambling. Visit the  Gambling with Lives website  for more information.

Mental Health and Wellbeing Support

Good thinking is a digital site that supports Londoners to look after their mental health and wellbeing.  It promotes self-care for the four most common mental health conditions (anxiety, stress, low mood and sleep problems) and has a range of resources including free NHS approved apps, articles, blogs, podcasts self-assessments, videos and workbooks. Visit the  Good Thinking website  for more information.

Suicide bereavement support

People who have been bereaved by suicide have used their experiences to produce this support guide to help others affected by someone taking their own life. It provides people affected by suicide with both emotional and practical support.

Food support

Opening Hours: Mondays, Tuesdays, Wednesdays and Fridays (12.30pm if collecting from the centre)

Cost: £7 per meal if collected / £7.50 per meal for delivery, delivery of cooked meals or collections from the centre (12.30pm)

Talking therapy for 11 to 25 year olds

Tel: 020 8568 1818, SMS: 07784481308, E-mail: ask@hycscounselling.co.uk

HYCS offers a free one to one counselling service for young people ages 11-25 who live, work or studies in the borough. Its counselling centre is in Isleworth, but staff also work out of many of the borough’s secondary schools. Visit the  Hounslow Youth Counselling Service website  for more information.

Online Mental health and wellbeing support for 11 to 25 year olds

Kooth is a free, anonymous online mental health and wellbeing service aimed at 11-25 year olds.  It offers one to one online sessions with counsellors, chat forums and the opportunity to read and contribute articles. Visit the  Kooth website  for more information.

Self Harm Support

LifeSIGNS is a small user-led charity creating understanding about self-injury. Founded in 2002, it’s their mission to guide people who hurt themselves towards new ways of coping, when they’re ready for the journey. They have a range of factsheets about self-injury. For more information, please visit the  LifeSIGNS website .

Confidential support for people in suicidal crisis

Tel: 020 7263 7070 E-Mail: maytree@maytree.org.uk 

Maytree supports people in suicidal crisis in a non-medical setting in London. If you, or someone you know, could benefit from a one-off 4-night stay in a safe and confidential space, please contact us.  For more information, please visit the  Maytree website .

Self Harm Support

• The aims of this forum are to:
• Support individuals who self-harm to reduce emotional distress and improve their quality of life,
• Support and provide information for family and carers of individuals who self-harm,
• Raise awareness of the needs of people who self-harm, dispel myths and combat discrimination,
• Empower and enable those that self-harm to seek alternatives to self-harm and further help where appropriate.

Visit the  National Self Harm Network website  for more information.

Suicide prevention support for anyone Under 35 years old

Tel: 0800 068 4141, SMS: 07860039967,  E-mail: pat@papyrus-uk.org 

Opening Hours: 24 hours a day, every day

Papyrus is a national charity for the prevention of suicide in young people under 35. Its HopeLineUK helpline is open to children, teenagers and young people who are worried about how they are feeling or anyone worried about a young person at risk of suicide. Visit the  Papyrus website  for more information.

Wellbeing Service for over 18s

Qwell is a digital wellbeing service for over 18s. It offers live web chat with counsellors, peer support and opportunities to contribute to the site’s content.  Residents can register at  online .

Ripple is a free piece of downloadable software that is designed to present a visual prompt when a person searches for harmful key words or phrases relating to the topic of self-harm or suicide.  Ripple displays a range of mental health helplines and guidance before any comments, videos and forums relating to harmful content are displayed. Through this initiative, a user feeling despair and searching for distressing material online will be urged to instead seek the support they require in order to improve their mental health and live a long and fulfilling life. Visit the  Ripple website  for more information.

Mental Health Support

Tel: 020 7471 0584

The Safe Space is a local hub for anyone who feels they are nearing crisis point.  We are here to listen to what you need and work with you to help. This might be strategies to help you cope in the moment, a range of activities we provide free of charge, resources to take away or connecting you with practical local services. We offer face to face, telephone and video-conference support. Hounslow Safe Space - Hammersmith, Fulham, Ealing and Hounslow Mind, visit  the website  for more information.

Mental Health Helpline for Adult in Hounslow

Tel 020 3475 5185 

Opening Hours: 11am-11pm, 365 days a year

The Safe Space Helpline is a specialist mental health helpline for adults living in Hounslow who are struggling or feeling overwhelmed.  Callers are given emotional support and advice and will be signposted to services that aim to improve their mental wellbeing.  If you’re facing a difficult situation or need to speak to someone, give us a call.  We are also happy to support carers. Visit  the website  for more information.

Mental Health Crisis Support

Tel: 0300 304 7000

Opening Hours: 4pm to 10pm every day

Sane believes that no-one affected by mental illness should face crisis, distress or despair completely alone. Visit the  Sane website  for more information.

Self Harm Support for Women and Girls

Self injury Support is a national organisation that supports girls and women affected by self-injury or self-harm. It provides confidential, non-judgmental emotional support around self-injury. Visit the  Self Injury Support website  for more information.

Text ‘Shout’ to 85258

Opening Hours: 24 hours a day, every day

Shout is the UK’s first free 24/7 text service for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.  Shout is powered by a team of volunteers, who are at the heart of the service. We take people from crisis to calm every single day.

Type of Service: Suicide Prevention Support

The Stay Alive app is a pocket suicide prevention resource for the UK, packed full of useful information to help you stay safe. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide.  In addition to the resources, the app includes a safety plan, customisable reasons for living, and a life box where you can store photos that are important to you. Please visit the  Prevent Suicide website  for more information.

Suicide bereavement support

Tel: 0800 054 8400 

Opening Hours: 9am-9pm Monday-Friday

Suicide & Co. supports people bereaved by suicide.  It has a national helpline and offers free online counselling sessions to those who’ve been bereaved for six months or more. Visit the  Suicide & Co website  for more information.

Suicide bereavement support

Tel: 020 7259 8100 E-mail: sbls@bwwmind.org.uk

The Suicide Bereavement Support Service is a free and confidential service for adults living in North West London (Hounslow, Ealing, Hillingdon, Hammersmith & Fulham, Kensington & Chelsea, Westminster, Harrow and Brent. It offers emotional support and practical help to individuals and families bereaved by suicide and links them to relevant services. Visit the  Mind website  for information about suicide bereavement support.

Suicide bereavement support

Tel: 0300 111 5065  E-mail: london@uksobs.org         

Opening Hours: 9am - 5pm Monday and Tuesday

SoBS offers support for those bereaved or affected by suicide. Their helpline and email support service are staffed by trained volunteers who have been bereaved by suicide. There is a support group in central London that meets twice a month. Visit the  Survivors of Bereavement by Suicide website  for more information.

Talking Therapy

Tel: 0300 123 0739 

We are a free NHS service for people who are registered with a GP in Hounslow.  We can help you with common problems like stress, anxiety and depression. It could be that you’re feeling low, having trouble sleeping, or feeling frightened. These are all things that we can help with.  If you’re not sure whether we are the right service for you, we typically help with emotional difficulties like: Low mood/depression Anxiety Stress Panic attacks Low self-esteem Specific fears (phobias) You can access therapy in different ways. It can be face-to-face, in groups, over the phone, using video chat on your mobile, tablet or computer. We also offer online therapy. To refer for this treatment visit your GP, or you can self-refer through the  Talking Therapies website .

Mental Health and Wellbeing support for 11 to 25 year olds

Tel: 0808 808 4994 or Text ‘THEMIX’ to 85258 

Opening Hours: 4pm-11pm Monday to Saturday

The Mix is here for 11-25 year olds to take on the embarrassing problems, weird questions, and please-don’t-make-me-say-it-out-loud thoughts you have. The Mix can give you the information and support you need to deal with it all – for everything from homelessness to finding a job, from money to mental health, from break-ups to drugs. For more information, please visit  The Mix website .

Suicide Bereavement Support

The Support After Suicide Partnership brings together suicide bereavement organisations and people with lived experience, to achieve a vision that everyone bereaved or affected by suicide is offered timely and appropriate support.  Their website has details of organisations across the UK who offer support to people who have been bereaved or affected by suicide, and information on a wide range of resources. Please visit the  Support After Suicide Partnership website  for more information.

Mental Health support for anyone rough sleeping

Telephone: 020 8483 1795

The West London NHS Trust rough sleepers service plays a key part in responding to the needs of rough sleepers, who also have mental health and physical health difficulties. They work flexible hours which include late-night and early morning shifts. They assess mental and physical health needs, and help rough sleepers to connect with relevant health and accommodation services. The team also provide some in-reach support to those rough sleepers who are in temporary accommodation such as hostels or hotels.

Mental Health Wellbeing support for Young People

Text ‘YM’ to 85258 

Opening Hours: Open every day 24 hours a day

Young Minds provides young people with tools to look after their mental health. Their website is full of advice and information on what to do if you're struggling with how you feel. Please visit the  Young Minds website  for further information.

Hounslow advice service - Advice for anyone experience homelessness or threatened with homelessness Opening hours: 09:30 – 17:00 Address: Hounslow House, 7 Bath Road, Hounslow TW3 3EB Phone number: 0208 583 3942 Monday to Friday 9:30 – 6pm Out of Hours emergency number: 0208 583 2222 (After 7:30pm) E-mail address: myindependence@hounslow.gov.uk

If you're already homeless, or likely to become homeless within the next 8 weeks you can apply for help getting somewhere to live from your local council. This is known as making a homeless application. The council will look into your situation to decide what help they might be able to give you. The council might have to give you emergency housing straightaway while they look at your application, you should always ask for this. Many people need support with accessing help from the council: get support from other services you work with, from the local homelessness support service, Shelter, or your local Citizens Advice team. Phone number: 020 8583 3942 (9am to 5pm, Monday to Friday) 020 8583 2222 (outside office hours emergency number)  London Borough of Hounslow Homelessness Website   London Borough of Hounslow Housing Website 

The Housing Enforcement Team responds to requests for intervention by private tenants whose landlords will not carry out necessary work within their accommodation. They expect tenants to first write to their landlords or Managing Agent, with details of the problems, and give appropriate time for the works to be carried out. If disrepairs are not rectified by the landlord, despite the written request, the case can be reported to the team. E-mail: housing.enforcement@hounslow.gov.uk Alternatively, you can complete the  online form .

Support for anyone under 17 experiencing or at risk of homelessness  Address: Hounslow House, 3 Bath Road, TW3 3EB Tel: 0208 583 6600 Opening Hours: Monday to Friday 9am to 5pm   Early Help Hounslow Website 

A national charity providing advice on all aspects of housing and homelessness. Visit the  Shelter website  for more information. London Youth Gateway Service (under 25s): 0330 053 6091, 9:30am – 6pm, Mon to Fri. London Emergency helpline: 0344 515 1540, 9:30am – 6pm, Mon to Fri. National Emergency helpline: 0808 800 4444, 8am – 8pm Mon to Fri, 9am – 5pm Weekends and Bank Holidays.  Webchat : 9am – 5pm, Mon to Fri.

Homelessness advice and support      Tel: 0300 636 1967     E-Mail: london@crisis.org.uk

Provides specialist help and support for young people aged 16 – 25 who are homeless or at risk of homelessness. Tel: 0808 800 0661 Opening Hours: Mon to Fri, 9am – 5pm Alternatively, contact via  web form or web chat .

An  interactive website  developed by London Housing Foundation (LHF) to provide a clear overview of homelessness services in London.

Magazine and service directory for homeless people, with up to date information about street kitchens and support across London. Also published physically, and distributed through hostels, day centres and surgeries. Visit  their website  for more information.

Offers key information on healthy lifestyle topics, for use by professionals offering frontline help and support in communities across London. Visit  their website  for more information.

Rough Sleeping support Please visit the   Street Link website   for more information

Provides free, confidential, impartial advice on welfare benefits, debt, housing, employment, consumer, relationship & family issues, immigration and other topics. Visit the  CAB website  for more information. Tel: 0808 278 7830 Opening Hours: Mon to Fri, 10am – 4pm Drop ins: Address: Brentford & Chiswick Office, Town Hall, Heathfield Terrace, Chiswick W4 4JN Opening Hours: Mon and Wed, 10am – 12pm Address: Feltham Office, 2nd Floor, The Centre, High Street, Feltham TW13 4GU Opening Hours: Tues and Thurs, 10am – 12pm

Hounslow Domestic Abuse Advice Address: Hounslow House, 7 Bath Road, Hounslow, TW3 3EB  Tel: 07810 031 780 E-Mail:   Community.safety@hounslow.gov.uk   Opening Hours: Monday to Friday 9am to 5pm Provides free and confidential advice and support to anyone affected by domestic and sexual violence living in the London Borough of Hounslow. This can include Forced Marriage, so called “Honour” Based Violence, Stalking and Harassment.

Hounslow Domestic Abuse and Sexual Violence Advice Drop in  Address: Holy Trinity Church, High St, Hounslow, TW3 1ES Opening Hours: Open every Wednesday from 10am - 12pm The One Stop Shop provides free, confidential, support and advice for anyone living in Hounslow experiencing domestic and sexual violence or other forms of Violence Against Women and Girls.

Domestic Abuse Helpline for Deaf Adults and Young People

Text: 07800003421 E-mail: da@signhealth.org.uk

SignHealth provides domestic abuse advice and support for Deaf adults and young people. Our domestic abuse service (previously known as DeafHope) is a unique, Deaf-led service for Deaf people who have or are experiencing domestic abuse. The service is the first and only one of its kind in the UK.

Domestic Abuse Helpline for LGBTQ+

Tel: 0800 999 5428 E-mail: help@galop.org.uk

Our helpline is for LGBT+ people who have or are experiencing domestic abuse. We are also here for people supporting a survivor of domestic abuse; friends, families and those working with a survivor. 

Domestic Abuse Helpline for Men

Tel: 0808 801 0327 E-mail: info@mensadviceline.org.uk

We’re here to support men experiencing domestic abuse. If you want to talk to someone, you can speak to our friendly and professional advisors on the phone, by email or on webchat. No pressure, no judgement, just help.

Domestic Abuse Perpertrator Support

Tel: 0808 802 4040

Choose to stop: We provide help for domestic violence perpetrators. You can talk to us in confidence about your violence and domestic abuse. A friendly Helpline Advisor will listen to you without judgement and give you honest advice.

Domestic Abuse Helpline

Tel: 0808 2000 247

Opening Hours: Open every day, 24 hours a day

A team of highly-trained, female advisers. We won’t judge you or tell you what to do; we are here to listen. We will empower you to understand your options and support you to make any decisions about the future. We can support you to increase your safety. We can talk in confidence, in many different languages, 24-hours a day, 365 days a year, for as long as you need.

Drug and alcohol support for adults 

Address: Montague Hall, Montague Road, Hounslow, TW3 1LD 

Tel: 01895 488675 E-mail:  cnw-tr.archounslow@nhs.net 

Opening Times: Monday, Tuesday 10am to 4:30pm, Wednesday (1pm to 4:30pm), Thursday and Friday 10am to 4pm. 

If you're over 18 and would like support or advice around your own drug or alcohol use, or you are concerned about someone else, please contact ARC Hounslow. ARC Hounslow is a service provided in partnership by CNWL and Phoenix Futures as a free and confidential service for people who live in the London Borough of Hounslow. Many people turn to drink or drugs as a way of dealing with negative feelings, such as depression, stress, trauma or anxiety. The service can help people who are feeling that they may be developing drug or alcohol problems, as well as those who are dependent on substances.

Alcohol addiction mutual aid/ support

Tel: 0800 9177 650  or E-mail:   help@aamail.org  

For local groups and times please check the   Alcoholic Anonymous website  

If you're under 18 and would like advice or support around drugs or alcohol, you can get free help through HYPE.

One to one support is given, using a non-judgemental approach, for as long as it is needed. The service meets young people in a safe and appropriate place that they feel comfortable in, be this at school, college or a youth centre.

Tel:  01895 488675  E-mail:  cnw-tr.archounslow@nhs.net 

If you're over 18 and would like support or advice around your own drug or alcohol use, or you are concerned about someone else, please contact ARC Hounslow.

ARC Hounslow is a service provided in partnership by CNWL and Phoenix Futures as a free and confidential service for people who live in the London Borough of Hounslow. 

Many people turn to drink or drugs as a way of dealing with negative feelings, such as depression, stress, trauma or anxiety. The service can help people who are feeling that they may be developing drug or alcohol problems, as well as those who are dependent on substances.

A broad range of interventions are available through the service including:

• Full assessment of individual need and referrals to other services as needed
• One to one support
• A wide range of groups including peer support groups
• Recovery day programme
• Needle exchange and harm reduction advice
• Supported detoxification from alcohol
• Referrals to inpatient options when appropriate, including residential rehabilitation
• Employment support

Tel: 01895 488675 E-mail  cnw-tr.archounslow@nhs.net 

Opening Times: Monday, Tuesday 10am to 4:30pm, Wednesday (1pm to 4:30pm), Thursday and Friday 10am to 4pm.

Drug and alcohol support for young people

Address: Montague Hall, Montague Road, Hounslow, TW3 1LD 

Tel: 01895 488675 E-Mail:  cnw-tr.hype@nhs.net 

Opening Hours: Monday to Friday 10am to 4pm

If you're under 18 and would like advice or support around drugs or alcohol, you can get free help through HYPE. One to one support is given, using a non-judgemental approach, for as long as it is needed. The service meets young people in a safe and appropriate place that they feel comfortable in, be this at school, college or a youth centre.

Drug addiction Mutual aid/ support.

Tel: 0300 999 1212 E-mail: pi@ukna.org

Opening Hours: Every day 10am to Midnight

For local groups and times please visit the   Narcotics Anonymous website.  

SMART Recovery 4 Point Programme helps participants decide whether they have a problem, builds up their motivation to change and offers a set of proven tools and techniques to support recovery. 

Building and maintaining motivation You have power over the choices you make, how you behave and the goals you set. Coping with urges Understanding why urges happen and how to recognise them will help prevent you from acting on them. Managing thoughts, feelings and behaviours Tools and techniques that look into how we think, feel and act can help stop you from ‘using to feel better’. Living a balanced life Regain your health and create a lifestyle that brings you long- and short-term satisfaction. Meetings are available online or in person and also in different languages. See below times, dates and locations for local meetings. Punjabi Language SMART Recovery meeting – Online Every Sunday at 8am to 9am (London time or 1:30pm Indian standard time) Please note Hindi and Urdu speakers can also benefit from attending and would understand the discussions as these South Asian languages are very similar.    Online Meeting Link  SMART Recovery meeting - in person Every Wednesday 2pm to 3:30pm Location - ARC Hounslow Montague Hall, Montague Road, Hounslow, England, TW3 1LD For further online meetings including friends/family and veteran meetings, please visit the  SMART Recovery website .

There are three clinics available in Isleworth, Hounslow and Feltham.

Services for people living with HIV

Address: Twickenham House Ground Floor, West Middlesex University Hospital, Twickenham Road, Isleworth, TW7 6AF

Tel: 020 8321 5718 or 5675

For emergency prescription or need to speak to someone urgently, please contact the Health Adviser Team on 020 8321 5675 or 020 8321 6831 or 020 8321 2566. Please leave a message and the answerphone will be checked throughout the day Monday–Friday.

We offer appointments on Tuesday morning and afternoon and Thursday morning with the appropriate, specialist members of staff are available to support you. 

We provide outpatient clinics, peer support, psychology services and welfare support for people living with HIV at our main clinic at Twickenham House. Services for people living with HIV — Chelsea and Westminster Hospital NHS Foundation Trust (chelwest.nhs.uk)

Offers same-day appointments instead of walk-in, and wait clinics for urgent problems. To book a same-day appointment, please call 020 8321 5718 or 020 8630 3295 Mon–Fri from 8am.

Sexual Health clinic for men who have sex with men and for transgender women

Address: Heart of Hounslow, 92 Bath Road, TW3 3EL Tel: 02083215718 Opening Hours: Every Friday 9am to 12:30pm

Offers sexual health screening, vaccinations, consolations and advice on sexual health and safe sex. Visit the  Sky Clinic website  for more information.

Free sexual health clinic for anyone working in the sex and adult entertainment industries

Address: Heart of Hounslow 92 Bath Road TW3 3EL Tel: 02083215718 Opening Hours: Every Tuesday 9am to 12pm

Offers sexual health screening, vaccinations, consultations/ treatment, sexual health result certificates (free of charge), emergency routine contraception and sexual health advice.

Please visit the  Sunflower Clinic website  for more information.

Free sexual health clinic for young people (Aged 13 to18)

Address: Feltham, The Centre, TW13 4GU Tel: 020 8321 5718 Opening Hours: Every Wednesday 4pm to 6pm (Walk in and wait, no appointment required).

Address: Heart of Hounslow 92 Bath Road TW3 3EL Tel: 02083215718 Opening Hours: Every Friday 2pm to 4pm (Walk in and wait, no appointment required).

Offers sexual health advice, contraception, advice for people with or without symptom, treatment, free condoms and c cards.

Please visit the  Sexual Health Hounslow - Young People Services website  for more information.

The C Card Scheme provides access to free condoms in a variety of locations (called Outlets) across London. Once registered you can collect condoms or get advice from any Outlet displaying the Come Correct logo.

The National Chlamydia Screening Programme (NCSP) provides free chlamydia testing kits for 15 to 24 year olds who are sexually active.

Emergency Hormonal Contraception (EHC) is available and can prevent pregnancy after unprotected sex or if the contraception you have used has failed – for example, a condom has split or you have missed a pill.

Please visit the  Sexual health at your local pharmacy website  for list of Hounslow pharmacies and further information.

We provide outpatient clinics, peer support, psychology services and welfare support for people living with HIV at our main clinic at Twickenham House. Patients requiring inpatient or other specialist care may be referred to our services at Chelsea and Westminster Hospital. We offer appointments on Tuesday morning and afternoon and Thursday morning with the appropriate, specialist members of staff are available to support you.

To book or rearrange an appointment, please call 020 8321 5718 or 020 8321 5675.

If you require an emergency prescription or need to speak to someone urgently, please contact the Health Adviser Team on 020 8321 5675 or 020 8321 6831 or 020 8321 2566. Please leave a message and the answerphone will be checked throughout the day Monday–Friday. Please visit the  services for people living with HIV website  for further information.

Sexual violence advice

Tel: 020 3299 6900

Opening Hours: Every day, 24 hours a day

The Havens is a specialist centres in London for people who have been raped or sexually assaulted. Urgent advice/appointments

Support for vicitms and survivors of rape and sexual abuse

Tel: 0808 801 0860

Opening Hours: Monday 9am-5pm, Tuesday 9am-7pm, Wednesday 9.30am-3.30pm, Thursday 9am-7pm, Friday 9am-3pm

The London Survivors Gateway website offers support to victims and survivors of rape and sexual abuse to access specialist services in London.

Free helpline offering support for anyone that has experienced sexual abuse

Tel: 0808 802 9999

Opening Hours: Open evey day. 24 hours a day

If you are aged 16+ and have experienced rape, sexual assault, sexual abuse or any other type of sexual violence – or you're not sure what happened – you can talk to us. Our helpline is free, anonymous and confidential. If you get in touch, you can take the conversation at your own pace, and you only need to talk about what you are comfortable with sharing. The phone service is open 24/7, every day of the year.

Support for victim of rape

Tel: 0808 801 0860 E-mail: rcc@wgn.org.uk

Areas covered:  Brent, Ealing, Hammersmith & Fulham, Harrow, Hillingdon and Hounslow

Support and advice for women affected by all forms of violence and abuse

Tel: 0808 801 0660 E-mail: advice@wgn.org.uk

Opening Hours: Monday to Friday 10:00- 16:00, and from 18:00-21:00 on Wednesdays

Areas covered: Brent, Bromley, Croydon, Ealing, Hammersmith and Fulham, Harrow, Hillingdon, Hounslow, Kensington and Chelsea, Kingston, Lambeth, Lewisham, Merton, Richmond, Sutton, Wandsworth

ECLOs are specially trained advisers who work with people of all ages affected by sight loss. They offer information, practical advice, and emotional support, and help people access the support available to them from a wide range of other organisations and services.  They can advise you on:

• Eye conditions helping you to better understand your condition and treatment
• Welfare benefits you may be entitled to
• Remaining in employment or re-training
• Technology support to help you do the things you want to do
• Mental health and emotional wellbeing
• Children's services and where to get help with difficulties at school
• Local support groups in Hounslow and other voluntary organisations.
• Our community ECLOs can speak Hindi, Urdu and Gujarati.
• Can meet you in your local community.

 ECLOs are also able to explain the process of becoming certified as blind or partially sighted and the benefits of being registered.

For more information please contact: Eshita Unadkat: 07720 104 000 or Parm Choudhry: 07355 021 570 Or Email:  rnib.hounsloweclo@nhs.net  Opening times: Monday: 9AM - 5PM, Tuesday: 9AM - 5PM, Wednesday: 9AM - 5PM, Thursday: 9AM - 5PM and Friday: 9AM - 5PM You can also visit the  RNIB website  to learn more about the Hounslow (Community ECLO Service)

Find out if you're entitled to a free NHS sight test or an optical voucher to reduce the cost of glasses or contact lenses. If you're not eligible for NHS-funded sight tests or optical vouchers, you'll have to cover the costs yourself. For more information you can visit the  free NHS eye tests and optical vouchers website. 

You're entitled to a free NHS sight test if you:

• are under 16,
• are 16, 17 or 18 and in full-time education (this includes being taught full-time at a school, college, university or at home),
• are 60 or over,
• are registered as partially sighted or blind,
• have been diagnosed with diabetes or glaucoma,
• are 40 or over and your mother, father, sibling or child has been diagnosed with glaucoma,
• have been advised by an eye doctor (ophthalmologist) that you're at risk of glaucoma,
• are a prisoner on leave from prison,
• are eligible for an NHS complex lens voucher – your optician can advise you about your entitlement.

You're also entitled if you or your partner – including civil partner – receive, or you're under the age of 20 and the dependant of someone receiving:

• Income Support,
• Income-based Employment and Support Allowance,
• Income-based Jobseeker's Allowance,
• Pension Credit Guarantee Credit,
•  Universal Credit and meet the criteria. 

If you're entitled to or named on:

• a valid NHS tax credit exemption certificate (if you do not have a certificate, you can show your award notice), you qualify if you get Child Tax Credits, Working Tax Credits with a disability element (or both), and have income for tax credit purposes of £15,276 or less,
• a valid NHS certificate for full help with health costs (HC2).

People named on an NHS certificate for partial help with health costs (HC3) may also get help with the cost of a private sight test.  Find out more about the NHS Low Income Scheme (LIS) 

Whittington Health provides the following dental services:

• Adult Special Care Dentistry
• Paediatric Dentistry
• Oral Surgery Service
• Oral Health Promotion and Education
• Fluoride Varnish Programmes

Dental care is provided from community sites across

• Camden and Islington
• Haringey and Enfield
• Barnet, Brent and Harrow
• Hounslow, Ealing and Hillingdon

Who can make referrals into the service? We accept referrals from general dental practitioners and other health/social care professionals. We aim to provide a high quality dental care service for patients with the goal of reducing health inequalities and improving the oral health of the local population. Tel:020 3316 8353

If you're 12+ and would like support or advice to quit smoking, please contact Healthy Hounslow. Healthy Hounslow is a service commissioned by the London Borough of Hounslow to provide a range of lifestyle services, including smoking cessation.

Many people smoke as they believe it helps to reduce their stress and anxiety. However, smoking is bad for your health and is an expensive habit. This service can help people who smoke, either to quit or cut down.

Support includes:

• Up to 6 months of free personalised support
• 1-1 sessions either face-to-face or via telephone
• Behavioural support and motivation to quit
• Nicotine Replacement Therapy or prescription medication (if applicable)
• Access to a free vape kit to help you quit

Tel: 0204 559 8200 E-mail:  hello@healthyhounslow.co.uk  Opening Times: Monday – Friday, 9am to 5pm