Mapping Patient Experience in NSW 2024
A collaborative effort in telling the story of patient experience in NSW
As part of this project, this online mapping tool helps to improve our understanding of the spatial pattern and risk factors relating to poor patient experience and access to health care. It provides a sophisticated picture of how different cohorts of the population living in different locations experience health care related to frequency of visits, affordability, wait times and satisfaction with time spent with a health practitioner. It is the second in a series of patient experience research conducted by NCOSS with the University of Canberra that allows us to compare data estimations from 2020 to 2024.
You can use the buttons below (on the left side of the map) to toggle between various patient experience measures and service types in NSW. Service types include:
- Long-term health conditions
- Poor self-assessed health status
- Private health insurance cover
Delay or not visit due to the cost
The questions around wait times have different lengths of time for each service type and so different thresholds were analysed in the data. For GPs, the data used the 24 hour threshold for the question "Length of time between making appointment and seeing GP for most recent urgent medical care". For medical specialists, the data used the question “Whether [the respondent] waited longer than felt acceptable to get an appointment". For dental professionals, the data used the one month threshold for the question "Length of most recent time placed on a public dentistry waiting list before receiving care".